Refund policy

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1. Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is unused, unopened, and in its original condition.
  • The item is returned in its original packaging.
  • You can provide proof of purchase or order confirmation.

The following products are not eligible for return:

  • Opened food products, snacks, candies, beverages, supplements, vitamins, and health products.
  • Personal care, skincare, and beauty products that have been opened or used.
  • Clearance, final sale, or promotional items marked as non-returnable.
  • Gift cards and digital products.
  • Products damaged due to misuse, improper storage, or handling after delivery.

2. Damaged, Incorrect, or Defective Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item

Please contact us within 7 days of delivery at [orders@shopfromcanada.com] with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After review, we may offer:

  • A replacement product
  • A partial refund
  • A full refund

The resolution will be determined at our discretion based on the circumstances.

3. Return Shipping Costs

Unless the item was damaged, defective, or shipped incorrectly by ShopFromCanada:

✅ Customers are responsible for all return shipping costs.

  • Original shipping charges are non-refundable.
  • Duties, taxes, customs fees, and brokerage charges are non-refundable.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as ShopFromCanada is not responsible for returns lost in transit.

4. How to Return an Item

To initiate a return:

  1. Contact our customer support team at [orders@shopfromcanada.com].
  2. Include your order number and reason for return.
  3. Wait for return authorization and shipping instructions.
  4. Ship the item to the address provided by our support team.

Unauthorized returns may be refused.

5. Refund Processing

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original method of payment.
  • Refunds may take 5-10 business days to appear on your account, depending on your financial institution.

Refunds will cover the purchase price of the returned item only and will not include original shipping fees unless required by law.

6. International Orders

As ShopFromCanada ships worldwide:

  • Customers are responsible for complying with local import regulations.
  • We are not responsible for delays, customs holds, or import restrictions imposed by the destination country.
  • Orders refused by customs or the customer may be subject to return shipping and other carrier fees, which will be deducted from any eligible refund.

7. Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has shipped, it will be subject to our standard return policy.

8. Contact Us

For questions about returns or refunds, please contact:

ShopFromCanada
Bringing Canada to Your Doorstep
Email: orders@shopfromcanada.ca
Website: www.shopfromcanada.ca